On-Line Policies
• Privacy |
- Mish Mish knows that you care how information about you is used and
shared, and we appreciate your trust that we will do so carefully and
sensibly. This notice describes our privacy policy. By visiting Mish
Mish, you are accepting the practices described in this Privacy Notice.
- What Personal
Information About Customers Does Mish Mish Gather?
- Information You Give Us: We receive and store any information you
enter on our Web site or give us in any other way. You can choose not to
provide certain information, however, some information is necessary to
processing your order. We use the information that you provide for such
purposes as responding to your requests, customizing future shopping for you,
improving our stores, and communicating with you.
- Does Mish Mish Share
the Information It Receives?
- Information about our customers is an important part of our business, and
we are not in the business of selling it to others. We share customer
information only with the business partners as described below:
- Agents: We employ other companies and individuals to perform
functions on our behalf. Examples include fulfilling orders, delivering
packages, sending postal mail and e-mail and providing customer service. They
have access to personal information needed to perform their functions, but may
not use it for other purposes.
- Protection of Mish Mish and Others: We release account and
other personal information when we believe release is appropriate to comply
with law; enforce or apply our conditions of use and other agreements; or
protect the rights, property, or safety of Mish Mish, our users, or
others. This includes exchanging information with other companies and
organizations for fraud protection and credit risk reduction.
- With Your Consent: Other than as set out above, you will receive
notice when information about you might go to third parties, and you will have
an opportunity to choose not to share the information.
- How Secure Is
Information About Me?
- We work to protect the security of your information during transmission
by using Secure Sockets Layer (SSL) software, which encrypts information you
input. We reveal only the last digits of your credit card numbers when
confirming an order. Of course, we transmit the entire credit card number to
the appropriate credit card processor.
• Order Processing |
- Orders are typically filled and shipped within 24 hours of receipt. Due to
stock shortages, some items may be back ordered and ship at a later date.
Mish Mish reserves the right to ship partial orders or hold an order
for complete shipment at our sole discretion. Prior to back ordering an item
or partial shipping an order Mish Mish will either contact you for
instructions before shipping or cancel your order and notify you of such
cancellation.
• Order Cancellation |
- Mish Mish's web site does not offer on-line order cancellation. To
cancel an order, please contact our order department at (540) 552-1020 within
24 business hours of placing your order.
• Order Status |
- To check on the status of your order, please contact our store at (540)
552-1020 during normal business hours.
• Shipping fees |
- Shipping fees calculated on our web site are approximate based on
information provided by UPS and USPS. We cannot confirm the shipping fees until your
order enters the shipping process. Despite our best efforts, a small number of
orders have incorrect shipping fees. Rest assured, however, that we verify
these fees as part of our shipping procedures. If an order's correct shipping
fee is significantly lower than the calculated fee, we will issue a credit for the difference and ship you
the order. If an order's correct shipping fee is higher than the calculated
fee, we will, at our discretion, either contact you for instructions before
shipping or cancel your order and notify you of such cancellation. Back
ordered items shipped separately will be shipped based on the original
requested ship method and charged a separate shipping fee. We will contact you
for instructions before shipping or cancel your back order.
- The shipping rates for many items we sell are weight-based. To reflect the
policies of the shipping companies we use, all weights will be rounded up to
the next full pound.
• Returns |
- Within 30 days of receipt of your shipment (including gifts), you may
return any item, for a full refund (we'll also refund the shipping cost if the
return is a result of our error): Items are not returnable if they are in
un-sellable condition, or are missing parts. We will notify you via e-mail of
your refund once we have received and processed the returned item. You can
expect a refund in the same form of payment originally used for purchase
within 7 to 14 business days of our receiving your return. Please note that we
can refund shipping costs only if the return is a result of our error. Packing and Sending Your
Return It only takes a few simple steps:
- Pack the items along with the packing slip (receipt) securely in a box.
We recommend you can use the original box the items arrived in. You may use
another box if you prefer.
- Affix the shipping label to the outside of the box. Ship items directly
to our store. The store address can be found on our web site or on the
original packing slip (receipt).
• Payment Processing |
- All payments are in advance and by credit card. Your card is charged only
for the items that are shipped, plus shipping and handling charges.
• DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY |
- THIS SITE IS PROVIDED BY Mish Mish ON AN "AS IS" AND "AS AVAILABLE"
BASIS. Mish Mish MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS
OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT,
MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR
USE OF THIS SITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY
APPLICABLE LAW, Mish Mish DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED,
INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE. Mish Mish DOES NOT WARRANT THAT THIS
SITE, ITS SERVERS, OR E-MAIL SENT FROM Mish Mish ARE FREE OF VIRUSES OR
OTHER HARMFUL COMPONENTS. Mish Mish WILL NOT BE LIABLE FOR ANY DAMAGES
OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO
DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES. CERTAIN
STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR
LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE
ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU
MIGHT HAVE ADDITIONAL RIGHTS.